Refund Policy

Hearth is free during the beta and does not process card payments. There are no Hearth charges to refund. Any money that changes hands for a paid event today is an honor-system payment made directly between a guest and a host (see below).

When a host lists a payment handle, the guest pays the host directly through that service. Hearth never receives, holds, or moves this money, so Hearth cannot refund it. If you need a refund for an honor-system payment, contact the host — and, if needed, the payment service you used. Marking a reservation “paid” in Hearth is just the host’s bookkeeping; it isn’t a charge by Hearth.

When Hearth begins charging a fee to publish an event, that fee will be refundable if you request it within 24 hoursof paying and before the event is sent to guests; after that it’s non-refundable. If you buy a multi-event credit pack, unused credits don’t expire. Exact terms will be shown at checkout and finalized here before any charges are made.

For ticketed events sold through Hearth’s future card checkout, the host sets the ticket refund policy and is the merchant and organizer of record— they’re responsible for issuing ticket refunds and for delivering their event. Request a ticket refund from the host (or use the in-app option if the host has enabled it). Hearth’s small per-ticket fee is refunded if a ticket is refunded within 24 hours of purchase and retained after that; the host’s payment processing costs are handled per the processor’s terms.

If a host cancels a paid event, the host is responsible for refunding their guests. If Hearth ever charged you a platform fee for an event you then cancel, we’ll return the event credit so you can use it again.

For ticket or honor-system refunds, contact the host. For a question about a Hearth platform fee (once those exist), email hello@hearth.rsvpand we’ll help.